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FAQ

1- How do I start my shopping with Grocerycome.com?

First you need to create your account by clicking on My Account in the Top Menu in Home page which will transfer you to Registration form where you need to complete the requested information then click Submit.

Once your account has been created you can start choosing your products from the drop list on top of the page and add it to your cart which will calculate your total bill.

You can increase or decrease the quantity of same product on the cart or even to remove it.

After you finish, click on Shopping Cart where you will see all your shopping items quantities and your total bill.

Check out and choose the suitable time slot for your delivery then end your shopping by clicking Order.

2- What are Payment Methods applied in Grocerycome.com?

Cash on Delivery.

3- Do I need to enter my login details?

Yes, to link your order with your address so we can deliver to the right customer.

4- When Grocerycome.com will start processing my order?

Once you finish your shopping by clicking Done, Our processing stage will start to make the order available in the requested time slot.

5- How much does delivery cost?

Grocerycome.com offer free delivery with minimum spending requirement of 100 AED (not including recharging cards).

6- How do I book a delivery time slot?

After reviewing your shopping cart and by clicking on check out, you can click delivery information to choose your delivery time slot.

7- How can I change my delivery address?

You will need to update your delivery address in your Grocerycome.com account by clicking on My Account and then choose Delivery address where you can add your new address.

Please consider that we can’t deliver except in our delivery zones.

8- What should I do if I have a problem with my delivery?

Just click on Contact Us and write down your concern and one of our officer will contact your shortly by email or phone call.

9- Can I request a product which not available in Grocerycome.com?

Yes, you can by clicking on Wishing List and add your requested product details including product’s name and weight.

10- Do you have any plans to add new products?

Yes, Grocerycome.com is continuously adding new products to fulfil your expectations.

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